The following handbag and wallets brands are eligible for Authenticity Guarantee: To be eligible for authentication, handbags and wallets must also be: Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will not be eligible. If the authenticator determines your item's condition doesn't match the item condition you provided in thelisting,we'll refund the buyer and return the item to you. So obviously, I did not expect neon green all over the top of my shoes. From there, independent experts authenticate, price, and list your items for sale on eBay Authenticate. When I left the neutral I was still under the impression that Ebay would work with me and set up a return. Authenticity Guarantee lets you shop with There is hair, stains and grime underneath both insoles. New brands and models will be continually added to ensure the most in-demand sneakers on eBay are included. No cost to you eBay covers all costs of the authentication process. Currency exchange rate applied to refunds. Visit our Authenticity Guarantee page for buyers - opens in new window or tab. How to add Authenticity Guarantee to your eBay listing for sneakers - YouTube 0:00 / 2:00 How to add Authenticity Guarantee to your eBay listing for sneakers Chris34011 6 subscribers. And if that doesn't get a refund, file a chargeback with your card issuer. If reimbursement is unsuccessful, we reserve the right to seek reimbursement through other means. For all the details of how eBay Money Back Guarantee works - what's covered, what's excluded, and what buyers and sellers need to do - please read our full policy. If the seller does not refund the buyer and return tracking shows the item was delivered, eBay may automatically issue a full refund on the seller's behalf. Deep expertise Our team of authenticators brings years of industry knowledge to verifying your purchase. Cars and other motor vehicles are typically high-value items, so we have some additional guidelines in place to make these transactions go smoothly and to protect our buyers and sellers. They limit you to 5 items at first and you have to prove that you are worthy to sell on eBay. I did not get my money back or was able to return the sneakers that were not like the pictures. You ship it My item was sold as "buy it now" and eBay provided me with shipping address to Authenticators in Vegas Nevada. Once the authenticator confirms the item is consistent with the listing title, description, and images, they perform a physical authentication inspection. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. My understanding is Money Back and Authenticity Guarantee are two different things. If the item is returned used, damaged, or missing parts, some sellers may deduct the loss in value from the amount refunded to the buyer. Don't worry,@chrischrebet. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box will not be eligible. 800 silver crucifix (5x7cm) sword creations / certificate of authenticity the crucifix is authenticated by the certificate signed by the artist dated 11/24/1983 the photographs are considered an integral part of the description for further photos or questions do not hesitate to contact us, you will find in us the maximum availability. This program is terrible. Better luck next time. Edit: this is the entire body of the listing copied and pasted: "Like new worn once and dont fit ended getting a size 10". Both buyers and sellers must meet all applicable return requirements. eBay Money Back Guarantee programs on international eBay sites. If the shoes are not as described (eBay considers it a final sale) or if they don't arrive, go to http://paypal.com/disputes to open a case. The authenticators also verify your sneakers against the seller's listing description, so you'll get exactly what you ordered. I ordered a pair of Nike shoes. Thank you for raising this issue and I apologize you were not satisfied with your experience with the authenticity guarantee program. Remember to choose the item condition that best matches the condition of your item. If the authenticator determines your item's condition doesn't match the item condition you provided in thelisting,we'll refund the buyer and return the item to you. Bought like 10 pairs thru authenticity guarantee and they sent me 2 worn pairs. For most purchases, buyers are refunded to their original payment method. If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. 747761838782 708c27a7-4f4c-4d13 . The buyer returned the item used or damaged. We require all of the following to prove a successful return delivery: If the party responsible for return shipping does not use a tracked service that meets these requirements, a case may be decided against them if the returned item doesn't arrive. Kicks authenticated by some of the most knowledgeable sneakerheads in the game. If not, you're going to need to call (and call and call) eBay and hope you get someone who isn't a complete tool. After receiving the item, our team of expert authenticators check it against the listing description, process a . - edited Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will also not be eligible. Single ungraded cards $250+ are eligible for the service at this time. Of course, eBay doesn't tell you this when purchasing the product unless you read the really fine print I assume. If it has a secondary/melee stone (less than 0.20ctw/per stone), it can be any stone except for the following ineligible stones. Copyright 1995-2022 eBay Inc. All Rights Reserved. What if my item doesn't pass authentication, but I have evidence that confirms it's authentic? If you have an issue, please contact customer support and I've forwarded this discussion to the authenticity guarantee team for review. I got screwed. Our Sneaker Authenticity Guarantee team has reached out to you via your registered email address. 01:16 PM. They authenticate the shoes and compare them to the listing pics and description. US buyers pay a flat $14.95 eBay shipping fee when purchasing sneakers that qualify for Authenticity Guarantee ($30, if the buyer is located in Canada, and $45, if the buyer is in Australia). To be eligible, sneakers must be sold on ebay.com by a seller located in the US, to a buyer with a US shipping address. Items that display the Authenticity Guarantee - opens in new window or tab badge in the listing are first shipped to an authenticator who inspects the item prior to delivery to the buyer. I needed a black and white shoe for work, just like the pictures on eBay of the shoe I bought. Buyers will see the badge in the search results page, the view item page, the checkout page and their Purchase history page. Sneakers specified as customized will not be authenticated. View cart for details. Have you even received the item yet?????? If you are a buyer, please check the currency conversion policy imposed by your credit card issuer, bank, or payment service provider for information about conversion rates applied to refunds denominated in foreign currency. That's the problem, the pictures didn't show a main aspect of the shoe at all. If an item is being returned for remorse reasons, the listing states which party is responsible for return shipping. It's sent and authenticated. Authenticated items are covered by eBay Money Back Guarantee, assuming all other eligibility criteria are met. eBay Authenticity Guarantee is currently available for watches, sneakers, trading cards, jewelry, handbags and wallets. eBay Money Back Guarantee covers most transactions on eBay. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. . I too buy expensive shoes, jewelry, whatever on eBay so no judgment on bargain hunting for high end items. adding a diamond to the bezel or dial, Vintage watches which are verified as authentic by the authentication partner may contain replacement parts that are not from the original manufacturer if the original manufacturer no longer makes that part, Vintage watches with commonly replaced aftermarket parts, such as a strap, bracelet, crystal, spring bars, or gaskets will be eligible for the program, Sneakers can be in New or Pre-owned condition, Sneakers must be listed in the men's or women's athletic shoe categories. This may be completely unhelpful lol. A watch is deemed to be customized if the original brand parts have been replaced with non-brand parts or parts not original to the model or era, or if components have been modified from the original design, e.g. One of the foundations of the eBay experience is the level of trust between all members of the eBay community. The hobby has many questions and today Geoff Wilson sits down with Bob Means from eBay to g. If the item passes inspection, it will be shipped to the buyer with 2 day secure delivery. Items in the Authenticity Guarantee program need to be shipped to the authenticator. Tip This inspection ensures that the item purchased matches the listing description and verifies the item's authenticity. How can buyers search for Authenticity Guarantee items? Our third-party authenticators physically inspect all eligible items before they are shipped to buyers and inspect all returns prior to sending them back to sellers. If the seller hasn't responded or if the buyer and seller can't reach a resolution, they can ask us to step in and help. Ive been seller for 9 years. Once the authenticator confirms the item is consistent with the listing title, description, and images, they perform a physical authentication inspection. I would suggest to list them on eBay so can recoup the funds you would like back. Once the services has deemed the shoes as described then eBay is now going to believe the neutral 3rd party over anything the buyer or seller say. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box will not be eligible. Eligible for coverage, when paid via eBay checkout: Additional exclusions and special coverage, including items with limited coverage. The seller should put more effort into resolving the issue as should ebay ! Buyer had me ship to a bad address and now wants a refund? The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. Copyright 1995-2023 eBay Inc. All Rights Reserved. Something went wrong. 08:16 PM I can explain it to you but I cant understand it for you. 03-29-2022 I was disgruntled enough while reading your post/comment to then become irritated when I saw that you only left a neutral! To filter by Authenticity Guarantee items only, simply scroll down to the Show only section and check the Authenticity Guarantee box. What items are eligible for eBay Authenticity Guarantee? When a seller offers an international shipping option (such as worldwide shipping), or doesn't exclude international shipping in their shipping settings, it may result in the buyer completing checkout on an eBay site other than the site used to create the listing. I have a strong suspicion that this isn't his first time doing this. For local pickup items, evidence that the buyer has received the item may include: Items collected by a third party on behalf of the buyer, The buyer arranged their own shipping method, such as a courier pickup, The buyer provided an invalid or incorrect address at checkout, The item was sent to another address after original delivery, The item was shipped internationally and didn't clear customs because fees or duties weren't paid. No contacting the seller, no refunds, period. When you make a sale, you have to send the item to the authenticator's address provided by eBay. I got screwed and hate it. adding a diamond to the bezel or dial, Vintage watches which are verified as authentic by the authentication partner may contain replacement parts that are not from the original manufacturer if the original manufacturer no longer makes that part, Vintage watches with commonly replaced aftermarket parts, such as a strap, bracelet, crystal, spring bars, or gaskets will be eligible for the program, Sneakers can be in New or Pre-owned condition, Sneakers must be listed in the men's or women's athletic shoe categories. Everytime a buyer files a "not as described" report, the money always went directly back to buyer. If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or for original or return shipping costs. How can buyers search for Authenticity Guarantee items? To learn more, see our detailed Authenticity Guarantee help pages: Authenticity Guarantee items will not be eligible for combined shipping promotions since each authenticated item is split into a separate order. Remember to choose the item condition that best matches the condition of your item. Why can't I see the buyer's shipping address? And Im a seller. When returning an item, the buyer will send it back to the authenticators who will check that the item is still in the same condition and has all relevant accessories. Authenticity Guarantee is available for all conditions and in all listing formats. Sellers are required to deliver the item to the address in the Order details, unless the buyer selected a local pickup option. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. Well, you can always just resell the shoes on ebay. Even if you have other proof of authentication, we are unable to validate any external evidence. Are you a buyer looking for more information? You find that special item Once choosing an item with the Authenticity Guarantee badge, you purchase it. If a buyer wants to return an authenticated item, your return policy as stated in the listing will apply. The eBay Seller Spotlight podcast has launched! There is no opt in or opt out option. The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. Based on them removing my neutral feedback within a day, I can only assume a negative would have also been deleted. After a while you can call and get that number raised. There is no opt in or opt out option. eBay may close a buyer's eBay Money Back Guarantee case if the buyer files a chargeback or buyer protection claim for the same transaction with their payment provider (such as a credit card issuer or payment service provider), regardless of whether the chargeback or buyer protection claim is for the full or partial amount of the transaction. Depending on the reason for the return, the seller or the buyer may be responsible for arranging and paying for a suitable return method. (Smart watches, watch parts and watch accessories are not currently eligible.). The authenticator's address will be provided to the seller in the Order details. If the item passes inspection, it will be shipped to the buyer with 2 day secure delivery. And get that number raised foundations of the shoe I bought if an item is consistent with Authenticity! I needed a black and white shoe for work, just like pictures! 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